Delivery & Return Policy

1. Company Information

2. Order Processing

All orders are subject to verification, acceptance, stock availability, and successful payment authorization.

Orders are generally processed and dispatched within:

Processing timelines may be extended during:

• Public holidays
• Festivals
• Sale events
• Inventory audits
• Force majeure situations
• Operational disruptions beyond our reasonable control

Order processing time is separate from shipping and delivery timelines.

AutoCareX reserves the right to refuse, delay, or cancel any order at its sole discretion.

3. Shipping Policy

Domestic Shipping (India)

Orders delivered within India are generally expected to arrive within:

from the date of dispatch.

Delivery timelines are estimates only and are not guaranteed.

International Shipping

AutoCareX ships to eligible international destinations worldwide.

International delivery timelines vary depending on:

• Destination country
• Customs clearance procedures
• Local courier operations
• Regulatory requirements
• International logistics conditions

AutoCareX is not responsible for delays caused by customs authorities, border inspections, local postal services, or international courier networks.

4. Shipping Charges

Free Shipping

Free shipping is available on orders with a total cart value of:

Orders Below ₹499

Orders below ₹499 are subject to:

Shipping fees are displayed during checkout and may be modified by AutoCareX without prior notice.

5. Customs Duties, Import Taxes & International Fees

For international shipments, customers shall be solely responsible for:

• Customs duties
• Import taxes
• VAT/GST
• Local governmental levies
• Customs clearance charges
• Brokerage fees
• Regulatory charges

These charges are imposed by destination-country authorities and are outside AutoCareX's control.

If a customer refuses delivery due to customs charges or import duties, AutoCareX shall not be responsible for any resulting losses, delays, penalties, or return shipping costs.

6. Shipping Partners

Orders may be shipped using one or more of the following logistics providers:

• Delhivery
• Blue Dart

AutoCareX reserves the right to engage alternative shipping partners whenever required.

7. Order Tracking

Once an order is dispatched, customers will receive tracking information through available communication channels including:

• Email
• SMS
• WhatsApp
• Customer account dashboard

Customers are responsible for monitoring shipment progress using the tracking information provided.

8. Delivery Attempts

Courier partners generally make up to:

at the shipping address provided by the customer.

If delivery cannot be completed because of:

• Customer unavailability
• Incorrect address
• Refusal to accept delivery
• Failure to respond to courier communications

the shipment may be marked as Return to Origin (RTO).

Any additional shipment requests after RTO may require payment of applicable re-shipping charges.

9. Customer Responsibility Upon Delivery

Customers must inspect their package immediately upon receipt.

Any issue involving:

• Damaged products
• Tampered packaging
• Missing items
• Incorrect products
• Leakage or breakage

must be reported to AutoCareX within:

Claims reported after this period may be rejected.

Customers are strongly encouraged to retain all original packaging materials until inspection is complete.

10. Order Cancellation Policy

Customers may request order cancellation by contacting:

Email: autocarex.core@gmail.com

Cancellation requests can only be accommodated if the order has not yet been dispatched.

Once an order has been shipped, cancellation cannot be guaranteed.

AutoCareX reserves the right to cancel any order due to:

• Stock unavailability
• Pricing errors
• Fraud detection
• Regulatory restrictions
• Payment verification concerns
• Shipping limitations
• Operational issues

Where payment has already been received, eligible refunds shall be processed in accordance with this Policy.

11. Return Eligibility

Customers may request a return within:

subject to compliance with all conditions outlined in this Policy.

Return requests are accepted only for:

• Wrong product delivered
• Product received in damaged condition
• Manufacturing defect
• Missing items in shipment

All return requests are subject to verification and approval by AutoCareX.

12. Change of Mind Returns Not Accepted

AutoCareX does not accept returns, replacements, refunds, or store credit requests for:

• Change of mind
• Product no longer required
• Accidental purchases
• Customer preference
• Incorrect product selection by customer
• Failure to read product specifications
• Failure to verify product compatibility before purchase

Customers are responsible for reviewing product descriptions and suitability before placing an order.

13. Mandatory Evidence Requirements

To submit a return request, customers must provide:

Mandatory Unboxing Video

A complete and uninterrupted unboxing video is mandatory for all claims involving:

• Damaged products
• Missing items
• Wrong products
• Manufacturing defects

The video must clearly capture:

• Sealed package before opening
• Shipping label
• Package condition
• Entire unboxing process
• Product condition immediately upon opening

Additional Supporting Evidence

Customers may also be required to provide:

• Product photographs
• Packaging photographs
• Proof of damage
• Order details
• Additional information requested by AutoCareX

Claims submitted without sufficient supporting evidence may be rejected.

14. Conditions for Approved Returns

To qualify for return approval, products must:

• Be unused
• Be in original condition
• Include original packaging
• Include all accessories
• Include all labels and inserts
• Be free from customer-caused damage

AutoCareX reserves the right to reject any return that fails to satisfy these conditions.

15. Non-Returnable Products

The following products are not eligible for return, replacement, refund, or store credit:

• Opened products
• Used products
• Consumable products
• Products damaged due to misuse
• Products damaged due to improper application
• Products altered or tampered with
• Products with missing packaging
• Products missing accessories or labels
• Clearance or promotional items
• Products damaged after delivery
• Products returned without mandatory unboxing video
• Products returned without supporting evidence
• Products subject to fraudulent or misleading claims

AutoCareX retains sole discretion regarding return eligibility.

16. Return Shipping Costs

Where a return request is approved, AutoCareX shall arrange or bear reasonable return shipping costs.

Customers must not independently return products unless specifically instructed by AutoCareX.

Unauthorized return shipments may be refused.

17. Inspection of Returned Products

All returned products are subject to quality inspection upon receipt.

Approval of a return request does not automatically guarantee a refund, replacement, or store credit.

If inspection reveals:

• Product use
• Product tampering
• Customer-caused damage
• Missing contents
• False claims
• Misrepresentation

AutoCareX reserves the right to deny the claim.

18. Refunds, Replacements & Store Credit

Upon approval of a valid claim, AutoCareX may provide one of the following remedies:

• Refund
• Replacement
• Store Credit

The remedy offered shall be determined at AutoCareX's sole discretion based upon:

• Nature of the claim
• Product condition
• Inspection findings
• Stock availability
• Operational considerations

19. Refund Processing

Approved refunds are generally processed within:

after final approval.

Refund timelines may vary depending upon:

• Banks
• Payment gateways
• Financial institutions
• International payment providers

AutoCareX shall not be responsible for delays caused by third-party financial service providers.

20. COD Refunds

For Cash on Delivery (COD) orders, approved refunds will generally be processed through:

Customers may be required to provide valid UPI details for refund processing.

21. Fraud Prevention & Chargeback Policy

AutoCareX actively investigates suspicious claims and reserves the right to reject requests involving:

• Fraudulent activity
• Product switching
• Tampered evidence
• False damage claims
• Return abuse
• Misrepresentation of facts

Customers agree to first contact AutoCareX and follow the official resolution process before initiating any payment dispute, chargeback, reversal, or claim through a bank, card issuer, payment gateway, or financial institution.

Submission of a chargeback or payment dispute without first utilizing AutoCareX's official resolution process may result in:

• Account suspension
• Restriction of future purchases
• Permanent account termination
• Submission of supporting evidence to financial institutions and payment processors

22. Limitation of Liability

To the fullest extent permitted by applicable law, AutoCareX shall not be liable for:

• Delivery delays
• Courier disruptions
• Customs delays
• Lost profits
• Business interruption
• Indirect damages
• Consequential damages
• Product misuse
• Failure to follow product instructions

In all circumstances, AutoCareX's total liability shall not exceed the purchase price paid for the specific product giving rise to the claim.

23. Force Majeure

AutoCareX shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Strikes
• Lockouts
• Government actions
• Transportation failures
• Customs delays
• Internet outages
• Cybersecurity incidents
• Pandemic-related restrictions

24. Policy Changes

AutoCareX reserves the right to amend, modify, or replace this Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of the revised Policy.

25. Contact Information

For delivery, shipping, return, replacement, or refund-related inquiries:

By placing an order on AutoCareX, you acknowledge that you have read, understood, and agreed to this Delivery, Shipping, Return & Refund Policy.