Privacy Policy

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you register an account, place an order, contact customer support, or participate in promotional activities, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Company Name (for B2B purchases)
• Optional vehicle details such as vehicle make, model, and year

B. Transaction Information

When you purchase products through our Website, we may collect:

• Order details
• Purchase history
• Payment status
• Delivery information
• Refund and return information

C. Automatically Collected Information

We may automatically collect:

• IP Address
• Browser type
• Device information
• Operating system
• Website usage data
• Referring URLs
• Session information
• Cookies and similar technologies

D. User-Generated Content

We may collect information you voluntarily submit, including:

• Product reviews
• Ratings
• Testimonials
• Photographs uploaded with reviews
• Customer feedback

Content submitted by users may become publicly visible on the Website.

2. How We Use Your Information

We use your information for legitimate business purposes including:

• Creating and managing user accounts
• Processing orders and payments
• Delivering purchased products
• Providing customer support
• Managing returns, refunds, and exchanges
• Improving our products and services
• Personalizing user experiences
• Sending order confirmations and updates
• Conducting analytics and performance measurement
• Preventing fraud and unauthorized activities
• Complying with legal obligations
• Sending promotional communications where permitted by law

3. Marketing Communications

By creating an account or making a purchase, you may receive:

• Promotional emails
• Promotional SMS messages
• WhatsApp marketing communications
• Product recommendations
• Promotional offers and discounts
• Customer satisfaction surveys

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Replying STOP where applicable
• Contacting our customer support team

Transactional communications relating to orders, payments, deliveries, security, and account management may still be sent.

4. Cookies and Tracking Technologies

AutoCareX uses cookies and similar technologies to improve user experience and website performance.

We may use:

• Google Analytics
• Meta Pixel
• Session Cookies
• Performance Cookies
• Advertising and Retargeting Technologies

These technologies help us:

• Understand website traffic
• Improve website functionality
• Measure advertising effectiveness
• Deliver relevant advertisements

Users may disable cookies through browser settings; however, certain website functionalities may become unavailable.

5. Third-Party Payment Processors

Payments on the Website are processed through authorized third-party payment service providers, including but not limited to:

• PhonePe Payment Gateway
• UPI Service Providers
• Card Processing Networks
• Banking Partners

AutoCareX does not store complete payment card information.

All payment processing is governed by the privacy policies and security practices of the respective payment providers.

6. Shipping and Fulfillment Partners

To fulfill and deliver orders, we may share necessary customer information with logistics partners including:

• Delhivery
• Blue Dart

Shared information may include:

• Name
• Phone Number
• Delivery Address
• Order Information

Such information is shared solely for order fulfillment and delivery purposes.

7. International Shipping

While AutoCareX primarily serves customers within India, we may fulfill selected international orders. Where international shipping is available, customer information may be transferred to service providers located outside India solely for order processing and delivery purposes.

8. Data Sharing and Disclosure

AutoCareX does not sell, rent, lease, or trade customer personal information to third parties.

We may disclose information only under the following circumstances:

A. Legal Requirements

When required by:

• Applicable laws
• Court orders
• Government authorities
• Regulatory agencies
• Law enforcement requests

B. Business Protection

To:

• Prevent fraud
• Investigate security incidents
• Protect our legal rights
• Enforce our Terms and Conditions
• Protect customers and the public

C. Business Restructuring

In the event of:

• Merger
• Acquisition
• Sale of assets
• Business transfer

User information may form part of transferred business assets.

9. User Reviews and Public Content

Customers may post:

• Ratings
• Reviews
• Testimonials
• Images

Any content voluntarily published may become publicly visible.

Users are solely responsible for information they choose to disclose publicly.

AutoCareX reserves the right to remove content that:

• Is unlawful
• Is misleading
• Is defamatory
• Violates intellectual property rights
• Violates community standards

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders
• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Certain records may be retained for longer periods where required under applicable tax, accounting, regulatory, or legal requirements.

11. Data Security

We implement commercially reasonable security measures to protect personal information against:

• Unauthorized access
• Misuse
• Disclosure
• Alteration
• Destruction

However, no method of internet transmission or electronic storage is completely secure. Accordingly, AutoCareX cannot guarantee absolute security of information transmitted through the Website.

12. Your Rights

Subject to applicable laws, users may:

• Access their personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw marketing consent
• Request account closure

Requests may be submitted to:

Email: autocarex.core@gmail.com

Deletion requests submitted following account closure will generally be processed within 30 days, subject to legal retention obligations.

13. Children's Privacy

AutoCareX products and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under 18 years of age.

If we become aware that information from a minor has been collected, we may delete such information without notice.

14. Future Services

As our business evolves, AutoCareX may introduce:

• Loyalty Programs
• Affiliate Programs
• Subscription Services
• Wholesale Accounts
• Dealer Programs
• Franchise Opportunities
• Mobile Applications

Additional privacy disclosures may be provided as required for such services.

15. Third-Party Links

The Website may contain links to third-party websites or services.

AutoCareX is not responsible for:

• Privacy practices
• Security measures
• Content
• Policies

of third-party websites.

Users access third-party websites at their own risk.

16. Limitation of Liability

To the maximum extent permitted by law, AutoCareX shall not be liable for:

• Unauthorized access to personal information
• Data breaches caused by third parties
• Internet failures
• Service interruptions
• Cyberattacks beyond reasonable control
• User negligence in protecting account credentials

Users are responsible for maintaining the confidentiality of their login credentials.

17. Changes to This Privacy Policy

AutoCareX reserves the right to update, modify, or replace this Privacy Policy at any time.

Updated versions will be posted on the Website with a revised "Last Updated" date.

Continued use of the Website following publication of changes constitutes acceptance of the revised Privacy Policy.

18. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Ghaziabad, Uttar Pradesh, India.

19. Contact Information

For questions, concerns, complaints, or privacy-related requests, please contact:

By using AutoCareX, you acknowledge that you have read, understood, and agreed to this Privacy Policy.